Frequently Asked Questions

We understand that starting therapy or finding the right therapist can bring up a lot of questions.

Whether you're curious about our services, booking an appointment, or understanding how therapy works, we've compiled a list of commonly asked questions to help guide you.

  • The collective was created to break the norms of the stereotypical stuffy therapy clinic. We are an eclectic team of therapists who are human first and foremost. 

    We’re moms, artists, bakers, neurodivergents, flower children, and plant enthusiasts. We’ve been hurt, we’ve been a mess, and we are doing the healing work alongside you. We won’t let you sit there and feel like you’re the only one who has ever gone through these struggles. We’ll be right there with you, normalizing the challenges of being human.

    We’ve all been through a lot, and we recognize the importance of carving out this time for yourself! Our goal is to create a safe space where you feel truly seen and supported on your journey toward well-being, and for you to be able to show up exactly as you are.

    To learn more about our approach, check out Our Philosophy.

  • At SWU therapy collective, we offer a range of services including counselling, art therapy, therapeutic coaching and ADHD coaching. To learn more about these services you can find more  information here.

  • Art Therapy is a therapeutic practice that uses the creative process of making art to improve a person’s emotional, mental, and physical well-being. It allows individuals to express themselves in a non-verbal way, often helping them explore feelings, reduce stress, and resolve conflicts. Art therapy can involve various forms of creative expression, such as drawing, painting, sculpting, or other art mediums.

  • Therapeutic coaching combines elements of traditional therapy and life coaching to support individuals in achieving personal growth and overcoming emotional or psychological barriers. Unlike traditional therapy, which often delves deeply into past traumas, therapeutic coaching is more present and future-oriented, helping clients develop self-awareness, build emotional resilience, and create actionable plans for personal or professional development.

    To learn more about Therapeutic Coaching, book a discovery call today!

  • Our team of therapists and coaches are experienced and trained professionals in their designated fields. Our counsellors are Registered Therapeutic Counsellors (RTC), ensuring qualified and compassionate care. Each member of our team is dedicated to supporting individuals in navigating personal and emotional challenges with expertise and empathy.

  • Therapy is confidential. During your initial session, your therapist will review any legal exceptions to confidentiality to ensure you are fully informed. Maintaining privacy is fundamental to fostering a safe and trusting therapeutic environment.

  • When booking an appointment, simply visit our booking platform, Jane. To access the booking page, head to our website and click the “Book Now” button in the top right corner. From there, you'll be able to view the services we offer, our providers, and the available dates and times.

  • We offer both in person and virtual sessions.

  • We accept Master card, Visa and Amex. E-transfer is also accepted.

  • Our counsellors are registered therapeutic counsellors (RTC), so they are covered by many extended health benefits providers under Psychotherapy. We don't do direct billing so you can submit your receipts to get reimbursed, but first you will want to verify that your plan covers you for either psychotherapy, registered counselling, or registered therapeutic counselling.

  • We offer free 20-minute consultations to ensure both the client and therapist feel comfortable and that the partnership is a good fit. You can book your consultation through our booking platform by selecting the therapist of your choice and scheduling a time that works best for you.

  • We require at least 24 hours notice if you need to cancel or reschedule an appointment. This can be done within our booking platform, Jane or by contacting your provider directly by email.